NZ telco One NZ taps UiPath Maestro to connect legacy platforms

New Zealand telco One NZ has implemented UiPath Maestro, a cloud-native orchestration platform, to cut mobile provisioning time from ten days to under ten minutes.

UiPath's Maestro unifies automation, AI agents, and human interaction into streamlined, end-to-end business processes.

The platform was rolled out in five weeks and was designed to reinvent One NZ’s mobile provisioning back-office workflows, which were built on multiple, disconnected systems.

Enterprise mobile provisioning spanned Salesforce, Oracle, and internal platforms, with fragmented handoffs and dependence on offshore intervention stretching order cycles to four or five days.

Manual processes also introduced delays, limiting visibility across the customer order journey, and creating compounding operational complexity that demanded a fundamentally different approach.

Rather than replacing an existing infrastructure for this workflow, One NZ selected UiPath Maestro to create a modern orchestration layer connecting those disconnected systems.

AI agents now coordinate tasks across systems while software robots execute processes within applications, enabling near real-time provisioning for enterprise customers and significantly reducing operational complexity, the companies claim.

The solution also delivers real-time visibility and control across legacy environments, aiming to enable faster issue resolution, sharper frontline training and a process that scales with significantly less operational effort.

“One NZ is pursuing an ambitious goal to become the most AI-enabled telco on the planet by using AI and automation to improve customer experiences, increase operational agility, and empower employees,” said Summer Collins, chief AI and business services director at One NZ.  

“AI creates a connected intelligence layer across our business, enabling us to automate across our technology landscape and continuously improve how we serve our customers while maintaining the security, resilience, and scale our organisation depends on.

"Our approach is AI-first, but human where it matters most. By embedding AI into the way we work, we can transform our organisation, increase efficiency, and unlock new opportunities, while giving our people more time to focus on the human moments that create the greatest value for our customers and communities.”

“One NZ clearly demonstrates how complex enterprises are built on a combination of modern and legacy technology. UiPath Maestro is the orchestration layer that brings it all together, accelerating transformation without the complexity and pain of ripping out what is working for them or forcibly modernising what is already there,” said Ashley Boag, chief operating officer for international region at UiPath.

“One NZ’s focus on transformation reflects a broader shift across the telecommunications sector and other sectors. As AI adoption grows, the leading companies won't be those with the newest tech stacks - they'll be the organisations that move fastest with the technology they already have.

"One NZ is demonstrating what that looks like in practice, orchestrating end-to-end processes to deliver AI-driven outcomes at enterprise scale while keeping people at the centre,” Boag added.

Building on this deployment, One NZ is extending UiPath Maestro into additional business-critical areas - including finance, risk, fraud, and complex IT programs, as well as broader customer and operational workflows.