MyNetFone has confirmed that its NBN network has experienced with an outage, with many services across Australia affected.
The telco said the outage started at 7:50 am Sydney time, with some services still down as of 2:51 pm.
The outage was confirmed via MyNetFone’s social media accounts, with many customers reporting outages on both Twitter and web forum Whirlpool.
@mynetfone Any NBN issues at the moment MNF? PPPoE timeout errors. pic.twitter.com/HtxAYqWkz2
— Bradley Tarr (@bradwolski) March 4, 2019
Unscheduled Outage
— MyNetFone (@mynetfone) March 4, 2019
Due to service outage at this time, some MyNetFone NBN services may experience a temporary disruption to their Data service. We are currently investigating and performing unscheduled maintenance to restore the services. We apologise for any inconvenience caused
"Due to service outage at this time, some MyNetFone NBN services may experience a temporary disruption to their Data service," MyNetFone's network status page read.
"We are currently investigating and performing unscheduled maintenance to restore the services. Please power cycle devices and contact support if issue is still present. We apologise for the inconvenience."
Prior to the outage, MyNetFone had scheduled maintenance from Monday March 4th at 11PM AEDT to 4AM on March 5th. CRN has reached out to MyNetFone to confirm if that played a role in the outage.
MyNetFone has confirmed that some services have come back online.
We are seeing some services recover as our teams continue to restore the connection.
— MyNetFone (@mynetfone) March 5, 2019
We recommend power cycling your modem to see if a connection has been restored.
At this time we are unable to give an ETA, but we will continue to provide updates as they become available.
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