Melbourne IT uses Cloudmark Authority to safeguard email

Since deploying Cloudmark Authority, Melbourne IT, through its web hosting brand, WebCentral, has dramatically improved its email filtering and management services. As a result, the company is able to provide the highest levels of e-mail protection and satisfaction for its extensive customer base, claimed Michael West, Messaging product manager at WebCentral.

West told CRN since introducing Cloudmark Authority for its premium email subscribers in January, Melbourne IT has seen a significant reduction in the amount of e-mail borne threats, including spam, phishing and viruses, making their way to customer inboxes.

“The changing face of SPAM and other email borne threats really requires service providers to be a step ahead of the threat landscape. A solution like CloudMark provides us with the ability to improve our threat capture rates and provide direct input into CloudMark's feedback service to identify future threats," ,” he said. "This leads to a higher quality of service for our customers that choose to take up our Antiabuse service in addition to our hosted email services."

According West Melbourne IT's channel partners will also be able to take advantage of the product.

"The solution benefits our channel partners by providing a robust and reliable value add to our existing Managed Exchange and Business Mail services. It provides all the flow-on benefits that Melbourne IT enjoy as well as offering our channel partners a point of differentiation in the market," he said.

West said Melbourne IT originally went looking for a new email filtering service after experiencing some major service interruptions in mid-2007.

“The sheer volume of spam has soared in Australia, including wide-spread phishing scams purporting to come from leading Australian banks. With CloudMark Authority (effectively a hardware agnostic solution) we were free to choose the back-end infrastructure on which to deploy the service that best met the needs of our data centre environment,” he said.

Australian-based ebusiness solutions company eCorner, recommended Melbourne IT purchase Cloudmark Authority and helped the hosting company to implement an in-house pilot program to test offerings from Cloudmark and a large Internet Security software company last September, said West.

“As exclusive distributor of the Cloudmark solutions within Australia and New Zealand, eCorner provided its own technical expertise as well as bringing out a senior solutions architect from Cloudmark in the US to help design and establishthe pilot. In order to guarantee an impartial result, Melbourne IT personnel performed the actual testing,” he said.

According to eCorner's managing director, John Debrincat Cloudmark Authority is a carrier-grade solution that delivers the industry's most effective and highest performing anti-spam, anti-phishing and anti-virus protection.

"Both Cloudmark Authority and the competitor filtered the same 10 per cent of the total production message stream through Melbourne IT over seven full days in September 2007, scanning around 1.5 million messages. Cloudmark proved much more effective than the other company, stopping 45 per cent of all messages compared to their 26 per cent," said Debrincat. "The Cloudmark solution reduced traffic to Melbourne IT's internal MTA and mail store by 19 percent, had lower ‘False Positives’ and was able to process the same number of messages in less than half the time required by the competitor."

Debrincat claimed Cloudmark's unique approach to spam and email filtering sets it apart from the competition.

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