Jemena strengthens security across critical infrastructure sites with Genetec

Genetec, specialists in enterprise physical security software, have announced that Jemena, a $12.4 billion company that owns and manages Australian significant gas and electricity assets, has deployed Genetec Security Center to bolster security across its critical infrastructure sites nationwide.

Security Center is a unified security platform incorporating access control, video surveillance, automatic license plate recognition (ALPR), and communications into a single, intuitive solution.

Users can manage security policies, run investigations, and turn on new capabilities when required. It will support Jemena’s vast geographical footprint, which has made it increasingly expensive and inefficient to send out staff to monitor sites and respond to security alerts in recent years.

In transitioning to the unified Genetec security system, Jemena has replaced an aging fleet of video surveillance cameras and physical security software. The new deployment will aim to provide Jemena with increased visibility to meet tightening regulatory compliance and drive efficiency returns for the business.

Following a detailed consultation with its systems integrator, Wilson Security, Jemena deployed a multi-year design and implementation cycle using Genetec solutions to deploy an advanced critical infrastructure security system—all centralised and managed from one location.

This was made possible using the solution’s Federation feature, which helps bridge multiple independent sites into one view.  

Using Security Center, Jemena has reduced the number of single-use tools and broadened remote monitoring capabilities.

Security Center has now been deployed across almost 50 critical sites—from offices to warehouses as well as depots and gas facilities. The deployment also includes approximately 300 cameras, 40 SIP-controlled intercom devices and numerous automatic license plate recognition devices within Security Center.

Jemena also implemented thermal perimeter detection technology and biometric authentication, ensuring only authorised personnel gain access to critical infrastructure sites.

Using one unified solution, operators can now remotely monitor video cameras, handle two-way intercom calls, and oversee AutoVu ALPR alerts. The option to run virtual patrols has also helped Jemena take more vehicles off the road, reducing carbon emissions and the company’s broader environmental impact, and with the expansion of CCTV coverage, patrols can now happen digitally and at a higher frequency.

“Implementing the Genetec platform has been a significant step forward in strengthening our asset protection and operational resilience,” says Fiona Dunk, GM of resilience and compliance at Jemena.

“Its integrated capabilities have enhanced situational awareness, improved response times, and enabled smarter decision-making through centralised monitoring and analytics. This upgrade not only supports a safer working environment but also delivers long-term value through scalability, efficiency, and a future-ready security infrastructure for the increasingly complex environment we are working in now and in the future.”

“Genetec is proud to partner with Jemena to play its part in securing Australia’s critical infrastructure assets and adopting best practice technologies to support a litany of stringent regulatory standards, designed to fortify resilience, and unyielding reliability," said William Glasson, national sales manager at Genetec.

"Wilson Security and Jemena have cultivated a long-standing, award-winning security collaboration that prioritises both innovation and compliance across these key critical infrastructure sites,” adds Carla Scuderi, Key Account Manager at Wilson Security. “By working closely together, we’ve built a deep understanding of Jemena’s unique security needs, enabling us to support their goals with tailored, forward-looking technology solutions.”