Telstra and Optus have announced an extension to the closure of their 3G networks, setting a new shutdown date of 28 October 2024, to ensure all Australians are informed about the necessary actions they need to take ahead of time.
The telecom providers will use this additional time to execute a final push for mass public awareness of the impending closures.
Over the coming weeks, they will run a comprehensive public safety campaign aimed at reaching anyone who still depends on the 3G network for connectivity, including both mobile and data services.
"It is critical customers check their devices are compatible with the 4G or 5G network," a spokesperson for the companies said.
"This is particularly important to ensure continued access to emergency services and the ability to receive communications from service providers," the spokesperson added.
Users of connected devices such as medical monitors, IoT sensors, and EFTPOS terminals are urged to contact manufacturers or suppliers to verify whether their devices rely on the 3G network.
Both Telstra and Optus emphasised that they have been responsive to stakeholder feedback and have already made significant investments and upgrades to prepare for this transition from 3G to the latest mobile technologies.
The closure of 3G networks is necessary to free up spectrum for 4G and 5G networks, enabling the provision of faster, more secure, and more reliable mobile services that Australian consumers need and expect.
As the deadline approaches, both companies stress the importance of taking action early to ensure a smooth transition.
Customers are advised to stay alert for communications from their service providers and to act promptly to avoid any disruption to their connectivity.
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