Smart Communications rolls out cloud-native archiving

Enterprise software vendor Smart Communications has launched SmartHUB.

SmartHUB is billed as a digital archiving platform designed to help organisations manage growing volumes of customer communications while staying compliant with increasingly complex regulations.

Built using technology acquired through its April 2025 acquisition of Helsinki's Joisto, SmartHUB is now integrated into the Smart Communications Conversation Cloud platform.

The system is designed to replace legacy archive infrastructure and offers immutable, audit-ready storage with support for jurisdiction-specific retention rules and standards including the General Data Protection Regulation (GDPR), ISO 14641, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Hosted on Amazon Web Services (AWS), the platform supports ingestion rates of up to one million documents per hour and removes the need for dedicated archiving hardware.

It includes application programming interfaces, and enterprise-grade configuration tools for integration with customer relationship management (CRM), enterprise resource planning (ERP), and human resources (HR) systems.

That makes it suitable for embedding compliance into day-to-day business processes such as sales, claims handling, and customer service, while reducing the need for manual intervention or separate tooling.

“SmartHUB was designed to meet the demands of today’s communications landscape—where speed, security, and compliance are non-negotiable,” Simon Tindal, chief technology officer at Smart Communications, said.

He said the platform supports artificial intelligence use cases by ensuring archived communications are instantly retrievable, whether for litigation, audit, or automated decision-making.

SmartHUB is intended for organisations that handle large volumes of regulated communications, particularly in finance, insurance, telecommunications, and utilities.

It enables automated retention, audit trail management, and legal discovery, making it easier for in-house legal and compliance teams to respond to audits or regulatory requests.

“By harnessing the power of cloud-native technology, we’re enabling our customers to stay ahead of an increasingly complex and fast-moving regulatory environment,” Leigh Segall, chief executive at Smart Communications, said.

She said the product allows organisations to move away from legacy systems while improving operational risk management and data security.