Service NSW has issued a tender for a comprehensive Salesforce backup, restore, and archiving platform, as part of the agency's efforts to strengthen data protection and compliance.
The state government agency requires a solution that delivers automated backups, flexible restoration options, and efficient archiving capabilities for its Salesforce environment.
A winning supplier must deliver a platform that can back up all Salesforce objects, including metadata and attachments, with recovery capabilities that limit potential data loss to no more than four hours.
The tender specifies that data must transition to a warm storage archive platform after 13 months and one day, aligning with the agency's September 2023 retention and disposal of customer data policy.
Service NSW has set 25 June 2025 as the key delivery date for all major components of the system,
The platform itself must support multiple Salesforce organisations and products while providing a unified data management solution.
Stringent security requirements for the platform include data encryption along with compliance with regulations such as EU's GDPR and United States' HIPAA, with comprehensive audit trails to be maintained.
Deadline for the tender is March 21, at 3 pm.
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