Roboyo deploys Appian GenAI for Queensland insurance invoices

Automation consultancy Roboyo has achieved a nine-fold return on investment for the National Injury Insurance Scheme Queensland (NIISQ) through an artificial intelligence implementation that cuts manual processing by up to 90 per cent.

The project tackled invoice processing for NIISQ, a public service organisation that supports individuals seriously injured in motor vehicle accidents across Queensland.

Previously, invoice processing consumed over a week each month, delaying vendor payments and leaving the accounts payable team with error-prone manual tasks.

Roboyo deployed Appian's generative AI platform combined with optical character recognition technology to automate data extraction from invoices.

The system achieved 100 per cent data extraction accuracy within the first week of deployment.

Processing times dropped from five days to under 24 hours, with one team member able to handle three times their usual daily invoice volume after just 10 minutes of training.

"This collaboration exemplifies how AI, when strategically embedded into workflows, can unlock far more than efficiency — it can reshape how public service organisations operate," Dan Cooke, chief business officer Australia at Roboyo, said.

The implementation eliminated a cumbersome 20-page document that previously required input from multiple departments.

Several accounts payable team members have shifted from data entry to higher-value roles following the automation.

NIISQ's AI Lab team identified manual invoice processing as the critical opportunity for enhancement, working closely with business stakeholders to refine the solution.

"Only days into the testing and experimentation phase, it was clear Appian's AI agents would deliver impactful results that would far exceed our initial improvement benchmark," Vivienne Neilan, NIISQ's director of innovation, said.

Roboyo focused on Appian's out-of-the-box AI agents, particularly new generative AI functionality within the unstructured document suite.

This approach enabled rapid implementation whilst driving measurable outcomes for the agency and its stakeholders.

NIISQ annually takes on approximately 100 new participants requiring lifelong care, making operational efficiency critical for service delivery.

"Excitement from the AP team has been contagious across the business, showcasing a real AI use case which has helped to promote the opportunities AI can offer while dispelling some of the fear and uncertainty that can come with new technologies," Neilan said.

The implementation has laid groundwork for future innovation across NIISQ's participant services, with the platform supporting over 80 deployments across the organisation in the past two years.

"This has fundamentally altered our way of working," Robbie McLean, general manager business and advisory services at NIISQ, said.

"To the point where it is hard to recall how we operated without it before."