Macquarie Bank rolls out Gemini Enterprise within business

Macquarie’s Banking and Financial Services group (Macquarie Bank) has rolled out Gemini Enterprise - an agentic platform designed to bring Google’s AI to every employee - across its entire Australian retail banking business.

Building on its multi-year partnership with Google Cloud, Macquarie Bank is one of the first retail banks in Australia to roll out Gemini Enterprise to its employees, who can now utilise Google's most advanced Gemini models and a suite of specialised, pre-built agents from Google and third parties.

Through a no-code workbench, any user - from marketing to finance, and any other team - can analyse information and orchestrate agents to automate processes across the company. 

Macquarie Bank is broadly developing custom agents in two main categories with Gemini Enterprise.

The first are Personal Agents for individual productivity, which are helping employees summarise documents, conduct research and draft content.

The second are Enterprise Agents designed to tackle more complex business challenges, which over time could include system design documentation, document analysis, discovery, and code generation.

Enterprise Agents can also be used as a tool to intend to enhance customer experiences by summarising client conversations.

Within six months, Macquarie Bank is aiming to have all employees integrating AI into their daily workflows.

To date, 99% of current Macquarie Bank employees have also completed the 'Using Generative AI at Macquarie' online training, and approximately 3,000 employees have attended Gemini Enterprise demos to understand how they can use the tool in their day-to-day work.

In addition, Macquarie Bank has launched an AI upskilling pathway, curated from the bank’s and Google Cloud’s learnings and insights (and other external resources), to empower employees to effectively and safely use AI in their roles.

To encourage and support all employees to upskill in AI, Macquarie Bank’s leadership team will undertake Google Cloud’s Generative AI Leader certification, designed for business leaders who want to strategically implement and leverage AI within their organisations.

“Retail banking is a highly competitive industry, and ultimately we need to scale fast and scale smartly,” said Richard Heeley, head of technology at Macquarie’s Banking and Financial Services group.

“So how do we do this in a thoughtful and strategic way? We think the answer is to provide our employees with the most advanced AI tools to increase our pace of delivery and allow our teams to have more time to focus on high-value tasks, which will ultimately lead to better customer outcomes.”

“It’s vital that all our employees have the foundational capabilities to effectively leverage AI in their roles, and we’re making this possible by encouraging all our employees to become AI-literate by building custom learning paths, so our entire workforce is ready for this new world.”