Kaseya marks one year in Australia with new managed services offering [photo gallery]

Kaseya 2008 includes an application programming interface that facilitates improved third party integrations and service desk support, claimed the vendor. The software also features support for Macintosh OS X, user state management and Intel vPro processor technology.

Tim Dickerson, country manager A/NZ, Kaseya said: “We’re encouraging businesses to move away from the break/fix model. There’s a change in the industry where rather than waiting for something to break before a technician is sent on site, companies are charging a fixed monthly fee to manage that machine.”

He added that Kaseya 2008 addresses demand for managed services solutions in the SMB market and assists channel partners in targeting customers in this space.

“[Managed services] was previously the domain of large organisations, now we’re seeing growth in the market for SMB managed services solutions,” he said.

To illustrate the practical benefits of the offering, Damian Higgins from IT service provider CustomTec – a Kaseya partner, explained that since integrating a Kaseya managed services solution the company has doubled in size.

“In the last 12 months the business has grown by 100 percent,” he said. “In the taxi on the way to lunch I closed a deal on a 100 seat company.”

Dickerson then raised the topic of Green computing and indicated that Kaseya is actively participating in this arena by collaborating with Intel to reduce energy consumption of PCs.

“We’re working very closely with Intel vPro technology to power up and power down machines as needed. For example, you can schedule a network to shut down at certain times of the day,” he stated.

Another focus area for the vendor is 24 hour out tasking. Dickerson explained that the Kaseya model allows MSPs to immediately initiate several actions to remedy a technical problem, which often avoids the need to send a technician on site.

“It offers 24/7 remedial action to customers,” he said. “While they’re asleep we do what we can and if all else fails we send someone on site.”