Ingram Micro "grateful" for customers' support during cybersecurity incident

Ingram Micro is “operational across all countries and regions where we transact business”, the distributor has announced in a global statement.

The distributor also expressed gratitude for support it had received while dealing with the cybersecurity incident that resulted in Ingram Micro taking systems offline globally.

“We are grateful for the support we’ve received from our customers and industry colleagues,” the short statement reads.

“This is an industry based on strong and committed relationships that make all the difference.”

In Australia, three partners contacted techpartner.news with statements of support for Ingram Micro and which commend the company for its response.

According to a statement received from Secure Agility founder and director Charlie Tannous, Ingram Micro’s local and global communication had been “clear, proactive, and honest throughout”.

“Their turnaround time has been impressive, and their commitment to recovery has turned a challenging situation into a show of resilience,” the statement from Tannous reads.

“From the moment the incident was identified, Ingram Micro’s open and transparent communication kept us informed at every step—no sugarcoating, just facts and clear timelines.

“We continue to trust and support Ingram Micro, and we’re proud to partner with an organisation that meets adversity with integrity, transparency, and resolve."

ASE head of solution sales Kristof Kazmer, sent a statement which includes comments about cyber breaches: “During these tough times, we forge the strongest of relationship, and the moment we need to practice what matters most, it is how we show up to support those affected.”

The statement from Kazmer notes ASE’s long-standing partnership with Ingram Micro, and that in a "sector where collaboration is everything, it’s more important than ever to stand together."

“We are proud to partner with them in light of the current scenario that the team are facing."

“During this whole process, Ingram have been prompt to alert their community, open with the process and updates, regular with their communication, and detailed around HOW to get to the information, people or processes as required," the message from Kazmer reads.

“The REAL credit to them was how quickly they were able to recover, within days they were able to quote, and get back to customers, and very soon after, their portal and systems were back up and running."

The statement goes on to say "we’re grateful for the team at Ingram Micro, and, for the way they’ve been able to handle this event."

A message from Robert Simione, country manager at Meridian IT, extends "our full support" to Ingram Micro.

“We understand how challenging these situations can be, and we commend the Ingram Micro team for their rapid response, clear communication, and consistent updates throughout the incident,” the statement reads.

“Not only was there personal communication directly, but also regular communication to our business.

“As a long-standing partner, we’ve always valued Ingram’s professionalism and resilience. The way the Ingram team handled this disruption only reinforced our confidence in the strength of our partnership. These kinds of issues can happen to any organisation, and if the roles were reversed, we know Ingram would be right there to support us in the same way.

"We really appreciate all the personal effort and time that went into a quick resolution limiting the impact to our business."

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