Domino's Pizza taps Datacom to upgrade IT infrastructure

Domino’s Pizza Enterprises has partnered with trans-Tasman IT services provider Datacom to upgrade its IT infrastructure to support future rollout plans.

Datacom coordinated the staging, delivery and installation of computer hardware and electrical installations for Domino’s stores across Australia, partnering with Lenovo and Nilsen Electrical.

Lenovo provided the major hardware component in the form of all-in-one monitors while Nilsen provided electrician and installation needs for the upgrades.

“When Domino’s partnered with Datacom, we went on a journey of discovery together, collaborating the entire way through the five trial sites, resulting in a model of success,” Domino’s Pizza Enterprises retail services manager Christian Klingner said.

“The teams that conduct staging, delivery and installation are professional and work towards our ever-growing expectations using a continuous and live improvement model.”

As part of the deal, Datacom expects to assist Domino’s with 75 to 100 stores each year over three years across Australia and New Zealand.

The installations involve process guides and pre-imaging and configuring each store to help streamline the process, using “cloned design” to reduce instances of work to be re-done and the need for ongoing support.

“On behalf of Domino’s and my retail services team I’m extremely pleased with our decision to partner with Datacom,” Klingner said.

“The Domino’s retail environment has benefited from this partnership and will continue to do so into the future.”

Domino’s Pizza Enterprises has been showing its savvy for technological upgrades for its stores.

Late last year, Domino’s employed an artificial intelligence platform within its kitchens for quality control of its pizzas and rolled out a major upgrade to its IT systems and tools to track and monitor their operations.

Earlier this month, Datacom landed a three-year, $35 million contact centre deal with the Department of Home Affairs as part of the Australian government’s plans to modernise citizenship services.