Australian tech consultancy Gadali builds AI-powered app for NFP alliance

Gadali, an Australian technology consultancy specialising in digital solutions across government, health and community services, has successfully piloted an AI powered application for Ability First, a not for profit strategic alliances between 14 local disability service providers.

Ability First partnered with Gadali, working closely with Microsoft Elevate, to explore how technology could reduce administrative burden, improve workforce efficiency and support better care outcomes without compromising the human-centred nature of service delivery.

This process led to the concept and pilot of the AI-powered Care App, designed specifically to address frontline reporting challenges and improve efficiency across care delivery.

Among its key objectives were improving accessibility for a linguistically diverse workforce, increasing the amount of time spent on direct patient care and integrating with existing rostering and payroll systems.

Using conversational AI and speech-based input, carers can record interactions verbally rather than relying on manual written reporting. Carers’ conversational notes are analysed to automatically generate structured tasks, reorganise inputs into compliant shift notes, and trigger care plan updates where required.

These outputs are securely orchestrated into existing workforce and operational platforms, ensuring real-time alignment across the provider’s digital ecosystem.

The Care App leverages Microsoft Azure for scalable, secure infrastructure; Microsoft Translator to convert spoken input into accurate English text; Copilot Studio to power AI-driven conversational interactions; AI Foundry for advanced AI model implementation and governance; Azure Functions for event-driven processing; Power Apps for frontline data capture and interaction; Power Automate for end-to-end workflow orchestration; and Dataverse for secure storage of interaction and process data.

Gadali’s role included co-design and facilitation, solution design, technical delivery, integration and applying best practices to support security, compliance, and future growth.

“We want our support workers to spend less time holding the pen, and more time providing services and looking after people,” said Ability First chief executive Andrew Rowley.

“The Care App was born out of consultation across the breadth of the organisation, from frontline workers through to the C-suite. We focused on understanding real business challenges before introducing any technology," Dustin McClung, CEO of Gadali, said.

"By working closely with Ability First and Gadali, we listened to frontline carers and built solutions around their lived experience," said Anita Sood, Microsoft Asia Elevate commercial lead.

"AI gives time back by easing paperwork, so carers can focus on what matters most, supporting people with disability with dignity, care, and trust. That’s responsible, human-centred AI creating real impact for organisations and communities.”