voip

VoIP no call centre must-have: survey

VoIP no call centre must-have: survey

Australian midsize to large contact centres are expecting to invest in new technology next quarter but IP telephony is lower on the shopping list than IVR, workforce management and CRM applications, a new study has found.
Fleur Doidge Mar 15 2005, 2:45PM Collaboration
VoIP: The state of play

VoIP: The state of play

Everywhere you turn these days a new VoIP player enters the market or an old company sprouts a VoIP arm.  The buzz that steadily built around VoIP over the past six to 12 months is now approaching a crescendo.
Denise Murray Feb 21 2005, 4:20PM Software
VoIP in the home cranks up

VoIP in the home cranks up

In making its “Top Ten” predictions for the Australian telecommunications market for 2005, research firm IDC says VoIP would go mainstream this year with a concerted push into the residential VoIP market.
Denise Murray Feb 21 2005, 3:33PM Mobility
Brown Brothers succeeds with VoIP

Brown Brothers succeeds with VoIP

The town of Milawa was once a stopover for goldminers on their way from Melbourne to Victoria’s north-east gold fields. Now it is home to the headquarters of one of the region’s principal wineries, Brown Brothers.
Denise Murray Feb 21 2005, 3:09PM Collaboration
Taking a RISC with VoIP

Taking a RISC with VoIP

Aldo Travia thought he’d bitten off more than he could chew when he took on the task of overhauling the telephony system of UNIX infrastructure specialist Total RISC Technology.
Denise Murray Feb 21 2005, 10:35AM Collaboration
VoIP is stumbling block to WLAN-3G integration

VoIP is stumbling block to WLAN-3G integration

Despite the momentum toward third-generation wireless local area network integration between WLAN and 3G, VoIP remains a stumbling block to how those services will work together, according to a new report from Unstrung Insider.
Matthew Friedman Feb 17 2005, 12:00AM Collaboration
Scouts prepared for IP telephony

Scouts prepared for IP telephony

NSW's Scouts have entered the IP telephony era, hiring communications integrator NSC to deploy a converged Avaya network for their new NSW office.
Staff Writers Jan 11 2005, 12:00AM Collaboration
Ringing in a new year with VoIP

Ringing in a new year with VoIP

US resellers said they expected to ring up increased IP telephony sales as they bring in the new year.
Jennifer Hagendorf Follett Dec 29 2004, 12:00AM Collaboration
ACIF assesses VoIP issues

ACIF assesses VoIP issues

The Australian Communications Industry Forum is organising a forum to discuss issues surrounding Voice over Internet Protocol.
Staff Writers Nov 29 2004, 12:00AM Collaboration
VoIP can save companies up to US$28,000 per site

VoIP can save companies up to US$28,000 per site

A new study has found that it costs an enterprise between US$525 and US$1512 per user to implement VoIP, but the eventual savings can be substantial, ranging between US$9600 and US$28,000 per site annually for large enterprises.
Matthew Friedman Nov 18 2004, 12:00AM Collaboration
VoIP moving to the desktop: survey

VoIP moving to the desktop: survey

Two thirds of global businesses will deploy VoIP to the desktop by 2006, according to a survey.
Staff Writers Nov 3 2004, 12:00AM Mobility
VoIP: Are we ready yet?

VoIP: Are we ready yet?

Over the next few years, IP telephony will transform business communications and there is serious money to be made. But is the channel ready for the revolution?
Staff Writers Nov 1 2004, 12:00AM Collaboration
SMBs eyeing VoIP next year: survey

SMBs eyeing VoIP next year: survey

Smaller businesses with fewer than 50 staff are beginning to adopt VoIP in increasing numbers, a vendor survey has found.
Fleur Doidge Oct 21 2004, 12:00AM Mobility
Australia's largest residential VoIP installation goes live

Australia's largest residential VoIP installation goes live

Australia's largest residential VoIP installation was launched in Melbourne this week with the opening of Central Equity's Melbourne Tower and City Tower apartment buildings.
DVD Editor , Ron Osborn , Rob Osborn Oct 21 2004, 12:00AM Collaboration
ACA casts eye over VoIP

ACA casts eye over VoIP

The challenges of regulating new VoIP services were raised in a discussion paper released by the Australian Communications Authority.
DVD Editor Oct 19 2004, 12:00AM Mobility
VoIP for the home

VoIP for the home

Engin, a division of Mobile Innovations launched what it claimed to be the first broadband telephony service for consumers to be sold through retailers Dick Smith and Tandy.
Staff Writers Sep 23 2004, 12:00AM Collaboration
VoIP goes regional via satellite

VoIP goes regional via satellite

Sydney service provider Multiemedia has launched VoIP over satellite broadband for customers in Australia, East Timor, Papua New Guinea, Iran, Iraq, Kuwait, parts of New Zealand and eventually even further afield.
Fleur Doidge Aug 31 2004, 12:00AM Mobility
Cisco ties VoIP to Microsoft CRM

Cisco ties VoIP to Microsoft CRM

Cisco Systems' Microsoft collaboration on the SMB market has begun to bear fruit, with the networking vendor launching an application integrating Microsoft CRM with its VoIP platform.
Jennifer Hagendorf Follett Aug 24 2004, 12:00AM Mobility
Performance Solutions takes VoIP to SMEs

Performance Solutions takes VoIP to SMEs

Australian VoIP platform developer Performance Solutions has signed distributor LAN Systems and 30 VARs across Australia and New Zealand to deliver its IPFX platform to SMEs.
Byron Connolly , Staff Writers Aug 9 2004, 12:00AM Mobility
Upstart sets pace in VoIP sales race

Upstart sets pace in VoIP sales race

New entrant into the IP telephony space in Australia, Zultys Technologies, has announced a licensing deal aimed at sparking a customer stampede to VoIP ahead of major competitors such as Cisco and Avaya.
Fleur Doidge Sep 23 2003, 12:00AM Collaboration

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