WorkCover Queensland seeks uplift of core applications and implementation services

WorkCover Queensland (WorkCover) has released a request for expressions of interest (EOI) around its core applications and implementation services

WorkCover is a government-owned statutory body, providing workers' compensation insurance in Queensland since 1997. It approximately insures 190,000 employers in Queensland, receives 95,000 claims per annum and employs 1,300 people.

WorkCover is embarking on a five-year enterprise transformation journey. A significant part of this transformation will involve the replacement of its legacy single core business application Claims and Policy Information System (CPIS) with a modern suite of applications operating on open architecture principles.

CPIS services WorkCover’s core business operations including claims and policy management, while also extending into enabling areas such as finance and identity management. CPIS has been developed in-house over the past two decades and requires in-house software developers to ensure continued operation and compliance with regulation.

Target state planning and solution design standards have historically been insufficient, leading to some uncontrolled IT acquisition; technical complexity and debt; security weaknesses; duplication of functionality and some functional gaps.

CPIS also currently stores a high volume of unstructured, historical data in a single repository which presents growing data risk. It comprises aging and unsupported technology, which increases the cost and risk associated with changes and upgrades and restricts modernisation. 

As part of WorkCover’s broader cloud transformation, CPIS has recently been rehosted on AWS and the Oracle database platforms were upgraded to Oracle 19c. This has not, however, addressed the underlying technology debt which remains a business constraint.  The application architecture is not open, and integration is point-to-point. 

The key characteristics of WorkCover’s proposed future state technology landscape include implementation of a new Claims and Injury Management Systems and associated supporting technology suite.

Alongside this, it also includes new Client Relationship Management (CRM) and Policy Administration System (PAS); investment and uplift in cyber security; data as an asset built on analytics, baseline uplift, optimisation and governance; and new technology builds in Finance, HR and Risk systems driving efficiency.

The proposed future state technology landscape also comprises of an introduction of innovation (robotics and AI) to improve customer personalisation, claims outcomes, reduce administration and streamline processes; the build of an integration stack; and uplifting CX (website & telephony), supported by knowledge and content management.

Closes

Wednesday 08 October 2025 10:00 AM