Tecala taps LogicMonitor for managed services operations upgrade

Tecala has implemented LogicMonitor’s LM Envision platform across its managed services operations. 

The SaaS-based observability solution has been claimed by the companies to have delivered measurable results across scalability, customer onboarding and operational efficiency.   

Tecala was previously reliant on a legacy on-premises monitoring environment and faced increasing constraints around infrastructure management, manual workloads, and slow time-to-value for new customer engagements.  

Tecala deployed LogicMonitor’s platform across its customer base with minimal disruption by leveraging LM Envision’s SaaS architecture, agentless monitoring and out-of-the-box integrations with Azure and ServiceNow, with implementation completed within 90 days. 

The integration with ServiceNow will also support usage-based billing and deeper automation across internal processes.  

The migration reclaimed legacy resources and reduced onboarding time for new customers by 70 per cent, with engineering teams able to reallocate 20 per cent of their time to higher-value strategic initiatives.  

The Tecala team is now preparing to implement Edwin AI, LogicMonitor’s agentic AI Operations (AIOps) solution to reduce alert fatigue, automate incident response, and deliver predictive capabilities that help engineers act before problems occur. 

“Before LogicMonitor, our team was tied up in manual processes and slow onboarding,” said Ben Leggo, chief operating officer, Tecala.  

“We needed a way to grow efficiently while improving service outcomes. Our goal is not just to manage incidents; it’s to predict and prevent them. LogicMonitor is a key partner in making that happen.”  

“Tecala’s swift implementation of LM Envision proves the value of moving from outdated systems to a modern observability platform,” said Richard Gerdis, vice president, Asia Pacific, LogicMonitor.  

“Tecala is a strong example of what’s possible when a company commits to scaling securely and intelligently. LM Envision is now empowering Tecala’s team to streamline onboarding, improve operational efficiency, and deliver greater value to customers at every stage of the journey.”