The Independent Commission Against Corruption (ICAC) has released a request for information for a comprehensive technical solution to overhaul its end-to-end matter management process.
Project goals for the RFI is to determine whether a future tender or procurement process should proceed.
ICAC would also like to refine its procurement methodology, budget and scope of work, as well as to identify providers that might be invited to participate in the process.
Matter management refers to the broad oversight of all legal work within an organisation.
It encompasses the entire internal and external legal function, including non-litigation activities such as contract reviews, advisory work, compliance issues, and strategic legal operations.
In the RFI, ICAC has outlined a vision for a cloud-based system to replace its current case management infrastructure, which uses manual processes and has data fragmentation issues.
ICAC received 3,635 matters in the 2023/24 financial year.
Pain points in the current system include limited functionality for receiving and registering matters, manual registration of electronic and physical items, and fragmented record keeping across multiple systems.
The commission is now looking for a solution covering technical architecture, system integrations, data migration, and ongoing support services.
Continuous integration/continuous delivery capabilities to accommodate future business changes must also be established by the new system.
The scope encompasses assessment management, investigation management, property management, corruption prevention, legal processes, and entity management. Information and evidence collection systems are excluded from direct integration requirements.
Among the key requirements, ICAC stipulates a single graphical user interface for internal users to access in-scope business functions without switching between applications.
A solution must support 150 concurrent internal users and 20 concurrent external users without performance impacts.
Mandatories include cloud hosting in Australia with 99.5 per cent uptime and IRAP (Information Security Registered Assessors Program) certification.
All data must be managed in accordance with NSW government security classification requirements, with the highest classification being PROTECTED.
ICAC commenced 19 preliminary investigations and five full investigations in FY2023/24, conducting one public inquiry.
The commission aims to complete more than 70 per cent of full investigations within 16 months.
Current pain points also include limited matter linkage functionality, data quality issues, and orphaned records in the database.
The commission's data currently spans across five databases totalling over 11 terabytes of storage, with some data migration issues dating back to April 2017.
ICAC has outlined a future state process that incorporates principles of lean optimisation, automation, and embedded business rules to maximise process efficiencies and consistency.
Deadline for RFI responses is June 6, with an estimated decision date of June 20.
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