Telstra will deploy an additional 1000 communications technicians into the field over the next six months in an effort to reduce installation and fault repair times.
Executive director of customer service Brian Harcourt said the makeup will be a mix of full-time employees and sub-contractors.
“We know that sometimes the experience our customers can have when they need a fault fixed or a new service installed can improve and we are building up our resources to do just that,” said Harcourt.
According to the telco, new technicians are required to complete up to 17 weeks of training. Telstra said 600 technicians are currently in training, and 140 have started work.
Earlier this week, Telstra revealed plans for new design centres of excellence for its wideband transmission network, which could lead to the net loss of 44 staff.
Telstra asked for 120 staff to put their hand up for voluntary redundancies earlier this month in an effort to trim its workforce and reskill workers in software-defined networking.
In July, more than 300 staff were cut from Telstra's customer support centres, with mostly call centre jobs going offshore to the Philippines. Another 200 jobs were cut in August from the global finance and service operations business.
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