Tassie reseller to install state-first emergency system

Synateq and Fujitsu will work together to deploy Tasmania’s first unified emergency services dispatch system.

The new computer-aided dispatch system, which will be delivered to the Department of Police & Emergency Management, will be the first to unify the police, fire, ambulance and SES services under one solution.

The system will manage emergencies from the initial notification of an incident until its conclusion. It will allow emergency service call-takers, dispatchers, supervisors and responders to track the status and location of resources and analyse responses.

Synateq and Fujitsu will use Capita VISION CAD system software for the project, and also offer implementation services, configuration and customisation, interface development, training materials and ongoing support and maintenance for five years.

The system is currently used by emergency services organisations in NSW, Queensland and the ACT, according to Fujitsu.

Synateq is a Hobart-based firm whose other state government clients include the Department of Education, Department of Health & Human Services, Department of Justice and Department of Treasury & Finance, according to Synateq’s website. Its partners include Microsoft, QlikView, Adobe and Greentree.

Fujitsu will employ staff from within Tasmania and relocate some staff for the duration of the project.

Chief executive Mike Foster said Fujitsu was pleased to implement such an important system.

“Every minute in an emergency scenario can be the difference between safety and catastrophe,” he said.

“Fujitsu is proud to leverage our existing experience in public safety to ensure these critical situations can be managed with the utmost efficiency and precision.”