The system, Panasonic KX-TDA600AL, is Panasonic’s largest IP-PBX solution and has been configured at Schindler with 160 extensions, 60 ISDN lines, voicemail/automated attendant with built-in unified messaging and Call Centre Reporting software, said Jack Glazenburg, owner of Nu Teck.
“Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers. The service can be programmed for Day, Night, Lunch, and Break time modes and includes intelligent call routing based on Caller ID,” he said. “The AA feature allowed Schindler to direct incoming calls without the use of an operator, thus minimising hold time.”
According to Glazenburg, Schindler can easily set up an auto attendant to professionally handle all incoming customer calls, drastically reducing the amount of call traffic and allowing the operator to spend more time with customers.
“The installation and implementation at Schindler’s premises was carried out without any interruption in service for Schindler’s call centre,” Glazenburg said.
David Turner, national IT manager, Schindler Lifts Australia said the lift and elevator company knew it was time to upgrade when it moved offices from Waterloo to Botany. Schindler investigated phone systems by Mitel, Ericsson and NEC before choosing Panasonic.
Turner said Panasonic’s pricing was comparable to the Mitel system so it wasn’t the company’s primary concern when choosing a phone system for the business.
“Panasonic was chosen mostly because of its scalability, flexibility and features. While Schindler currently does not have a business case to implement a full Voice over Internet Protocol (VoIP) solution, it was important to have a phone system that was easily upgradeable to full VoIP and future proof,” he said.
Nu Tek Communications implements Panasonic VoIP product for Aussie lift company
By
Staff Writers
on May 5, 2008 3:57PM
