NSC and Verint form partnership

The announcement comes after a three year relationship between the two companies.

NSC Group’s managing director, Craig Neil, said the company was “pleased to acknowledge Verint as one of our preferred solutions partners.”

The partnership deal has seen NSC make a large commitment to training staff on Verint’s products. NSC has appointed a senior engineer to work with Verint’s R&D and product team and two technical specialists to facilitate customer implementation of Verint solutions. Customer support staff will also undergo specialised training in Verint software.

NSC have already begun international Verint deployments in India, South Africa and New Zealand.

“Adding in-house technical resources means NSC is now a one-stop support destination for our customers,” he said.

Zwicka Ben-Zion, managing director for Verint A/NZ, claimed the new partnership will help customers optimise their customer service interactions and better identify business trends.

“By capturing customer intelligence and improving workforce performance, organisations have the greatest opportunity to optimise the customer experience and achieve competitive advantage,” he said.

“Building on our base of industry leadership and experience, Verint and partners such as NSC are focused on delivering tangible business outcomes for our customers,” he added.

NSC and Verint will be holding a series of customer-focussed business briefings around the country over the next few months.