EcpPro Streamlines MSP Operations with Unified Platform

Managed service providers (MSPs) often find themselves juggling multiple tools, numerous processes, and inconsistent billing. Tasks such as managing Microsoft 365 licences and billing customers for their Azure consumption can become time consuming without the right tools and proper visibility into a client’s environment.

EcpPro was created with the goal centralising everything that an MSP needs into a single console, including automated billing, security policy enforcement, and licence management.

According to EcpPro’s chief executive officer Andrew Tucker, the goal is to make and MSP’s operations smoother, with more predictable revenue, and effortless customer management.

 ”We've seen that the MSP landscape is evolving really fast, with rising costs, security issues, and increased operation complexity,” Tucker said. “EcpPro is built to help MSPs stay ahead by continuously innovating with input from our community.”

EcpPro is built on six pillars, being billing automation, service desk efficiency, cross-tenant visibility, security policy compliance, data driven insights, and revenue optimisation.

“Everything has been designed to be seamless, so MSPs can focus on growth rather than getting stuck in the administration,” Tucker said. “And best of all, it's up and live within five minutes, with no complex setup or training needed.”

Now, thanks to an exclusive partnership with Dicker Data, EcpPro is being made available to MSPs across Australia.

One MSP that has already found benefit from using EcpPro is Newcastle-based Diamond IT.

Director Martin Thurgate said he was looking for a tool that  could provide multi-tenant access to the M365 portals of Diamond IT’s customers.

 ”We began with a trial, and it didn't take long for us to realise this was the tool we'd been waiting for,” Thurgate said. “One of the main benefits we saw straight away was that it connects into Dicker Data, who we use to manage our customers M365 licensing. So we're able to perform adds, moves, and changes to the Microsoft licensing right from the EcpPro portal.”

Other benefits include a halving of the time needed to onboard and off-board customers, while also gaining greater visibility into the security of Diamond IT’s entire customer base.

“EcpPro has a dashboard where I can see the secure score of every customer, all on a single page,” Thurgate said. “And there's other insights too, like the MFA status of all users.

“I can see ECP Pro playing an increasingly larger role in our future.”

Tucker said that EcpPro would continue bringing new features to the platform, including great control over cost management to help MSPs dynamically optimise spending and eliminate waste.

“The power of ECP Pro comes from our strong collaboration with our MSP community, ensuring that we're building not just another tool, but the heartbeat of an MSP,” Tucker said. “Security remains a real top priority, with deeper policy management to ensure that the compliance across all their customers. And as automation advances, EcpPro will also help proactively solve issues before they actually impact the clients.

“By working with EcpPro, partners can streamline operations while leveraging seamless data integration.”

Book a demo to see firsthand how EcpPro can simplify your CSP billing and transform your MSP business.