Meet the finalists in the 2017 CRN Impact Awards

More than 40 of Australia's top resellers, MSPs, software developers and solution providers secured prized places as finalists in this year's awards. The finalists were announced at CRN Pipeline Melbourne on 22-23 March. You can meet them all here by clicking through the slides.

The winners will be revealed at CRN Pipeline Sydney on 6 April.

The CRN team were overwhelmed by the quality of entries in this, our first year of competition. Finalists come from all corners of the IT channel and we can only expect the awards to grow in the years ahead.

If you have done a standout project in 2016 so far or expect to complete a project this year, please fill out a quick expressions of interest form and we will let you know when the 2018 awards open. Head to www.crn.com.au/2018impactawards

Category: Digital Transformation

Bulletproof

Customer: Dept of Land, Environment, Water & Planning

Overview: Implementing a data lake architecture on AWS to allow searchable, scalable and flexible data capabilities for $45m worth of data.

Key technology: Amazon Web Services

Customer said: "The crack team of Bulletproof data scientists, architects and engineers easily appreciated our complex and sometimes ambiguous requirements to come up with an elegant, flexible, and extensible solution that will support DELWP’s innovation in the long-term." - Alena Moison, Spatial Data Operations, Department of Environment, Land, Water and Planning

Vendor said: "Within a very short period of time, Bulletproof demonstrated their innovating thinking by using a combination of AWS application and database services to build a highly scalable, high-performance solution for the customer.” - Cameron Inchley, AWS

Category: Digital Transformation

Mexia

Customer: Bendigo Health

Overview: Achieving Bendigo Health’s vision of a digital hospital with a integrated electronic medical records system.

Key technology: Microsoft Azure

Customer said: “I’m proud to say that we’re the first hospital in Australia to port our mission-critical HL7 messaging to an Azure data centre and create a ‘plug and play’ integration platform for a self-sufficient environment." - Steve Burleigh, EMR Integration Lead, Bendigo Health

Vendor said: “Mexia are one of my go-to partners when I need a strong Azure technical guidance with my customers.” - Stefan Romiti, Solution Specialist, Business Insights and Data, Microsoft

Category: Digital Transformation

DiUS Computing

Customer: MYOB

Overview: Built a next-generation data processing platform to enable MYOB to bring together data from its vast array of applications.

Key technology: Amazon Web Services

Customer said: “Overall this project required diverse skills from process engineering, software development, security, and cloud-based system operations and we are extremely grateful to have such an experienced partner that we can call on.” - Simon Raik-Allen, Chief Technical Officer, MYOB

Vendor said: “DiUS provides start-up and enterprise clients with game-changing approaches to AWS cloud enablement.” - Stefan Jansen, Head of Channels and Alliances, AWS

Pictured: Joe Losinno, DiUS

Category: Digital Transformation

Versent

Customer: Service NSW

Overview: Transforming the delivery of state services by unlocking the full power of APIs.

Key technologies: CA Technologies, Ping

Customer said: “Service NSW is well on the way to achieving this digital adoption target with approximately 50% of transactions now being performed digitally. This is up from around 30% at the time of Service NSW’s launch. API technologies have underpinned this growth.” - Glenn Einsiedel, Director Service Enablement, Service NSW

Category: Digital Transformation

Vibrato

Customer: CitiPower Powercor

Overview: Deploying a big data and analytics platform for smart meter analysis to reduce processing time for enormous data sets from hours or days to minutes.

Key technologies: Amazon Web Services, Docker

Customer said: “Vibrato demonstrated a focus on addressing the business outcomes, maintained flexibility and readiness to adapt as needed. They displayed a strong motivation to ensure that Powercor was supported in the adoption of the technology and willingness to work with the organisation on a smooth transition to production operations.” - Luke Skinner, Head of Network Technologies, CitiPower & Powercor

Category: Workforce Empowerment

Calibre One

Customer: Halkitis

Overview: Delivering reliable connectivity across Northern Territory by deploying fibre MPLS Telstra network, Cisco firewall and SIP replacement of PSTN.

Key technologies: Telstra, Cisco

Customer said: “It is hard to think that prior to this network project, we put up with having one person drive over two hours a day and 52,000km per year just to deliver a set of reports.” - Mehdi Ghaffari, Marketing & IT Manager, Halkitis

Vendor said: “Being able to trust a partner like Calibre One, not just for design but for delivery as well, is very reassuring.” - Michael Robotha, Cisco

Category: Workforce Empowerment

Tquila ANZ

Customer: Tyrrells Property Inspections

Overview: Created a mobile app for client’s consultants built on the Salesforce Sales Cloud CRM.

Key technology: Salesforce

Customer said: “Time saving is a massive win. For example, previously if we had four jobs to do in Newcastle, we had to send four people to complete them. Now these can be attended by the one consultant. A huge bonus for us.” - Stephen Ransley, Managing Director, Tyrrells Property Inspections

Category: Workforce Empowerment

Artis Group

Customer: ZEN Energy

Overview: Developed a Microsoft Dynamics 365 sales, marketing and field services cloud solution to empower South Australian solar firm’s diverse workforce.

Key technology: Microsoft

Customer said: “Artis Group were able to demonstrate a comprehensive and relevant solution whilst maintaining the vision of the guiding principles of the project and the mission of the organisation.” Karen Jarrett, Chief Financial Officer, ZEN Energy

Vendor said: “Artis Group have the right experience, capability and people.” - Scott Smedley, Microsoft

Category: Workforce Empowerment

SMB Consultants

Customer: Fresh Flowers Group

Overview: Collaboration between SMB Consultants, Vend, Xero and Deputy to transform client from manual system to the cloud for point of sale, accounting and payroll.

Key technologies: Xero, Vend, Deputy

Customer said: “Fresh Flowers Group has been working with SMB Consultants over the past two years. In that short space of time they have helped implement and change the way we do business. We have no hesitation in referring SMB Consultants to similar businesses like minded to our own.” - Amanda Felice, Operations Manager, Fresh Flowers Group

Pictured: Peter Klein and Jeff Atizado, SMB Consultants

Category: Workforce Empowerment

Thomas Duryea Logicalis

Customer: Maddocks

Overview: Top 20 Australian law firm undertook a comprehensive workplace transformation enabling a paradigm shift from the keyboard to the cloud.

Key technologies: Comscentre, Microsoft, Zerto, Lenovo, Dell, HPE Aruba, Secureworks, Citrix, ServiceNow

Partner said: “The new network comprises dark fibre services, traditional fibre and ethernet options, giving Maddocks diversity with their last-mile coverage and no single point of failure on any of the data services.” - Scott Earle, Comscentre

Pictured: Michael Chanter, Thomas Duryea Logicalis

Category: Workforce Empowerment

Comunet

Customer: Costa Group Holdings

Overview: Working with one of Australia’s largest fruit and vegetable producers, Comunet customised harvest management solution capturing yield and location data via tablets.

Key technologies: Microsoft, Panasonic, Symbol, Intermec, Preceda

Customer said: “Comunet performed admirably, wanting to treat our business like their own. This sets the springboard to continue the rollout of this solution not only to the berries division but to Costa’s other produce streams.” - Amapole Phoonie and Matthew Vella, Costa Group Holdings

Category: Trusted Systems

Geek

Customer: Civil Contractors Federation SA

Overview: After remediation of CCFSA’s IT infrastructure, the next challenge was to provide a best-of-breed business continuity solution.

Key technology: Datto

Customer said: “CCFSA selected Datto as our business continuity provider based on the quality of the solution presented. In the following months, a staff member followed the link on a well-crafted and convincing email. CryptoLocker spread through our network. The business continuity plan developed by Geek was implemented. Within three hours all services were fully functional, even though almost all of the business had been affected. Datto just paid for itself.” - Marie Paterson, Director Operations and Finance, CCFSA

Category: Trusted Systems

Sententia

Customer: Fredon

Overview: Implemented gateway defences to ensure malicious traffic was analysed at the network border and halted in its tracks or cleaned before entering the internal network.

Key technology: Check Point Software Technologies

Customer said: “We were very pleased with the attention to detail that Sententia has provided to the project and completing the project under budget and ahead of time.” - Ruly Sutedja, National Information Systems Manager, Fredon

Vendor said: “Given Fredon’s unique requirements and Sententia’s reputation for customised services offerings, the two organisations seemed like a natural fit.” - Jamie Anderson, Check Point Software Technologies

Pictured: Tony Vizza, Sententia

Category: Trusted Systems

UXC Connect

Customer: Melbourne Water

Overview: Common wide area network upgrade divided into three segments: network and security enhancements, SCADA DMZ and Active Directory, including infrastructure relating to AD.

Key technologies: Cisco, Citrix, Microsoft

Customer said: “The key business driver for this project was improved security and increased organisational capability. By UXC thinking outside the square and improving on our original high-level designs, innovative new technology was used to exceed the minimum requirements and position Melbourne Water to take better advantage of existing systems.” - Shane Drieberg, Senior Project Manager, Melbourne Water

Category: Trusted Systems

SecureWare

Customer: Catholic Education SA

Overview: Consolidation of 100-plus disparate endpoint security management systems into a central multi-tenanted, hosted service capable of sharing threat intelligence between tenants, protecting against targeted attacks.

Key technology: McAfee

Customer said: “Without SecureWare’s expert guidance, we would never have been able to get where we are today. When it comes to endpoint coverage and protection, we are now on the front foot and haven’t had a Ransomware outbreak in six months. With McAfee Endpoint Security, we have more visibility, more coverage, and more customer confidence than we have had in 12 years” - Simon Sigre, Network Lead

Category: Trusted Systems

PowerNET Group

Customer: Ventura Bus Lines

Overview: Upgrading data centre infrastructure, relocating all critical systems to co-located facility and implementing a cloud-based business continuity solution.

Key technologies: Datto, Fujitsu

Customer said: “We engaged Powernet to map out what would be our last infrastructure project as they take us through a cloud-first strategy. We have now moved all live systems into the NextDC data centre, we’re backing up to the cloud via Datto and we have access to an array of services that will put us in a great position for the future.” - Michael Howlett, General Manager of Business Improvement, Ventura Bus Lines

Category: Customer Experience

DiUS Computing

Customer: REA Group

Overview: Developed Australia’s first virtual reality property app, giving consumers an exciting way to experience property.

Key technologies: Google, Amazon Web Services

Customer said: “The project entailed us all working under a tight deadline and the DiUS team were instrumental to bringing our product vision to life: bringing a broad mix of skills, Unity knowledge and an amazing attitude.” - Drew Pearse, Senior Product Manager, REA Group

Vendor said: “Recognised for their agile and collaborative approach, DiUS was named AWS Partner of the Year 2016 and in 2017 they continue to produce outcomes for customers from a range of industries on AWS.” - Stefan Jansen, AWS

Pictured: The DiUS and REA teams

Category: Customer Experience

base2Services

Customer: Emergency Management Victoria

Overview: Consolidation of Victorian emergency service agencies’ alerts and notifications to the public via mobile app and web for safer communities.

Key technology: Amazon Web Services

Customer said: “They have been a strong partner throughout our journey, providing a lot of feedback and advice as well as ongoing infrastructure support. We have leaned very heavily on their expertise.” - Michael Jenkins, Chief Architect, VINE, EMV

Vendor said: “base2Services provides deep service skills and knowledge and are widely recognised in the industry as disruptive thinkers.” - Stefan Jansen, AWS

Category: Customer Experience

Outware Mobile

Customer: Officeworks

Overview: Development of Officeworks iOS and Android apps to allow Officeworks to build an engaging customer experience, not only online but in-store.

Key technologies: Apple iOS, Google Android

Customer said: “Its simple design makes it effective (cost and time) and convenient for customers to find all the office supplies they will ever need in their nearest store, which is automatically found for them. This really takes customer service to a new level.” - Play Store review

“Officeworks is my go-to bricks and mortar store when it comes to purchasing technology. I think that this app will go an awful long way to further enhancing my overall shopping experiences at Officeworks.” - App Store review

Category: Customer Experience

Levo

Customer: Royal Agricultural Society of NSW

Overview: Working with the company behind the iconic Sydney Royal Easter Show, development of a central cloud-based platform to fuel innovation and streamline communications.

Key technologies: Episerver, Microsoft Azure

Customer said: “The transformation undertaken by the Royal Agricultural Society of NSW could not have been achieved without Levo as an integral leading partner and smart-thinking extension of our team.” - Naomi Tubridy, Consumer Marketing Manager, Royal Agricultural Society of NSW

Vendor said: “The speed with which the solution went from idea to impact was incredible. A demonstration of digital transformation at its best.” - Chris Allison, Microsoft

Category: Customer Experience

Kiandra IT

Customer: Remasys

Overview: Transforming the user experience for an enterprise IT monitoring system to better surface the business critical information.

Customer said: “Kiandra provided the flexibility, expertise and creativity we were looking for in a provider. The user experience designed and delivered by them is one that the team at Remasys are very proud of.” - Andrew Whiting, CIO & Head of Product, Remasys

Pictured: The Kiandra team

Category: Working Together

Cloud Plus & Surety IT

Customer: Chesterfield Australia

Overview: Five-year managed ICT contract, with private IP network, managed firewall, hosting, backup and disaster recovery.

Key technologies: Cisco, Brocade, Fortinet, SuperMicro, Nexenta, VMware, Microsoft, Trend Micro, Veeam

Channel partner said: “Our engagement with Cloud Plus was highly collaborative through scoping design, delivery and into production such that the resulting solution worked as expected, meeting or exceeding all of the end client’s requirements.” - Geoff Stewart, Technology Director, Surety IT

Customer said: “Since we started working with Surety IT we have been able to make sure that the people who are at the front face of the business, out with the customers in paddocks, are connected to our servers and our network and have the information they need readily accessible. That is a massive step forward in how we operate.” - Sue Owen Manager Corporate Services, Chesterfield Australia

Category: Working Together

Calibre One & Telstra

Customer: NT PHN

Overview: Transition from legacy cloud to Telstra CSX Gen-2 infrastructure-as-a-service and from previous managed service provider to CalibreOne.

Key technologies: Microsoft, Telstra

Customer said: “NT PHN’s staff are now able to focus on their own day-to-day business and plan for future ways in which new projects could further better NT PHN’s ability to conduct business in the Northern Territory, with improved speed, reliability and with the knowledge that we have a strong partnership with Calibre One to support us on our journey.

“We look forward to continuing to work with the Calibre One team as we navigate the challenges of technological change and continue to reshape the future for our organisation.” - Shari Tanzer, Executive Manager, Operations, NT PHN

Category: Working Together

b2cloud & Vodafone Foundation

Customer: The Garvan Institute

Overview: DreamLab is Australia’s first smartphone supercomputer that speeds up cancer research for The Garvan Institute of Medical Research.

Key technologies: Amazon Web Services

Customer said: “There are many important research questions we’d like to ask, but some need so much computing power that it would cost too much, or take us years and years. DreamLab gives us free access to a dedicated virtual supercomputer to accelerate our cancer research, giving more hope to patients and their families.” - Dr Warren Kaplan, Garvan Institute of Medical Research

Google Play review: “This is true innovation at its very best. Though I’m a Telstra Australia customer, I have no issues at all being involved in such a small way for such a vital cause. Maybe a major breakthrough in cancer research could come from my phone. Who cares about data usage, think about a cure. Well done Vodafone."

Category: IP, Product and Platform Innovation

Wise-Sync

Overview: Wise-Sync and Wise-Pay round out the integration between ConnectWise and cloud accounting platforms Xero and Quickbooks Online.

Key platform: Connectwise, Xero, Quickbooks

Channel partner said: “Combined with ConnectWise and Xero, Wise-Sync has completely changed the way we do business. As a result of being able to sync all of our financial data form ConnectWise into Xero we’re more efficient and have more visibility over our companies performance than ever before.” - Alanna Kane, PowerNET IT consultants

Pictured: Paul MacNeill, Wise-Sync

Category: IP, Product and Platform Innovation

Access4

Overview: Designed and built a management tool for partners and customers to manage BroadSoft unified communications services.

Key platform: Broadsoft

Channel partner said: “We had to meet the demand for better service reliability and higher call quality based on customer feedback. We needed a robust solution we can rely on. Customer experience is a key differentiator and we want to deliver the best possible experience for customers.” - Trent Brinsley, General Manager, Alltel

Vendor said: “SMBs almost all universally love the services that UC offers. However, deploying, changing and adding users and services needs to be ultra-simple. We believe Access4 has accomplished this.” - Kelvin Beadle, BroadSoft

Pictured: Ruy Franco, Access4

Category: IP, Product and Platform Innovation

NETCRYPT

Overview: Development of data security product to protect against data loss or theft from insider actors, ransomware and hacking.

Channel partner said: “NETCRYPT is a clever product with military-grade encryption, data stored in encrypted vaults and cloud-enabled networking capabilities to name just a few features – this is something we have not seen before in a single data security solution." - Richard Mitton, CTO, BigAir

Category: IP, Product and Platform Innovation

eNerds Cryptoshield

Overview: Software-as-a-service solution for detection and prevention of ransomware.

Key platforms: Symantec, Webroot

Customer said: “We had experienced ransomware and Cryptolocker, which we had been infected with on more than one occasion and it was taking up to two days to resolve. After eNerds installed the detection product CryptoAlert as part of the CryptoShield package our infection restoration time dropped considerably to hours instead of days. With the prevention products included in CryptoShield our incidence of being infected in the first place has reduced dramatically. Thank you eNerds for your innovative solution enabling us to focus on what we do best with minimal disruption.” - Angie Dean, Practice Manager, Aitken Lawyers

Pictured: Jamie Warner, eNerds

Category: IP, Product and Platform Innovation

Bryte Systems - Bryte Flow

Overview: Faster customer insights with BryteFlow and Amazon Redshift to deliver data with minimal impact on source, near real-time replication and advanced security.

Key platforms: Amazon Web Services

Customer said: “Working with the team at Bryte has been a huge weight off my shoulders. By leveraging the considerable knowledge base and experience of the Bryte team, we have achieved in three months what we didn’t believe we would achieve within the first year of our existence within Vocus Group.” - Hamish Mogan, General Manager, Analytics, Vocus Communications

Vendor said: “Bryte has continued to pioneer, re-invent and push the boundaries with cloud data management for large enterprises.” - Kevin Andrews, Partner Manager, AWS

Category: Modernising Infrastructure - Enterprise

Kinetic IT

Customer: Department of Education WA

Overview: Upgrade and redesign of infrastructure in 780 schools across Western Australia.

Key technologies: Microsoft, Cisco, Dell EMC, Intel Security/McAfee

Customer said: “The project has been an outstanding success in terms of design, delivery, increased access for schools to technical support, increased flexibility in the choice of ICT services and importantly decreased local ICT administration workload requirements at the school level.

“The project is an outstanding example of a strong working relationship between government and private industry to deliver a complex, long-term vision in the highly changeable and complex environment that schools present.” - Glenn Veen, Director, Infrastructure and Telecommunications, WA Education

Pictured: Michael North, Kinetic IT

Category: Modernising Infrastructure - Enterprise

VoIP

Customer:Sydney Local Health Districts

Overview: Infrastructure modernisation project across Southwest Sydney local health DDistrict to enable mobility for clinical staff.

Key technology: ALE (Alcatel Lucent Enterprise)

Customer said: “The fact that we have what I can term a ‘relationship’ is important. Very few suppliers/integrators do that. There’s a sense of ownership and a level of participation beyond just selling me boxes.” - Nick van Domburg, Chief Information Officer, Sydney Local Health District

Vendor said: “I have worked with VoIP on numerous projects over the last 10 years, and each new project we embark on with them, one thing is for sure: it is a true relationship. Not just between vendor and partner but with the customer as well.” - Khalil Habash, Alcatel-Lucent Enterprise

Category: Modernising Infrastructure - Enterprise

CSA (Computer Systems Australia)

Customer: Life Without Barriers

Overview: CSA partnered with Life Without Barriers successfully rolled out a device-as-a-service offering to over 300 locations Australia-wide.

Key technology: HP Inc

Customer said: “CSA’s Device-as-a-Service solution has allowed us to have much greater insight into where our devices are and what they are doing. This provides our office and field based staff to a stable operating base to be consistently productive.” - Phil Musgrave, ICT Service Delivery Manager.

Category: Modernising Infrastructure - Enterprise

Fabric Group

Customer: Australia Post

Overview: Fabric identified an opportunity to look at more strategic options that tied in with Australia Post’s cloud first policy and desire to move away from traditional on premise hardware and consolidate their data centre footprint.

Key technology: Amazon Web Services

Customer said: “Fabric made the decision to move to AWS easy. The approach to the PoC was lightweight and quickly validated our critical systems could run in AWS. Fabric’s iterative approach gave us continuous visibility and confidence that we would meet our deadline to decommission our legacy hardware and maintain service levels of our critical freight lodgement systems.” - Angus Bissland, Head of Commercial, IT, Australia Post

Category: Modernising Infrastructure – Mid-range

base2Services

Customer: Tuned Global

Overview: Migration to AWS to support the Southeast-Asia growth of this white label music streaming solution and internet radio company.

Key technology: Amazon Web Services

Customer said: “Partnering with a DevOps company allowed us to develop faster without increasing our internal team, and spend more time focusing on user experience instead. It was about expertise, not cost. We felt they could help us achieve real results.” - Con Raso, Managing Director, Tuned Global

Vendor said: “base2Services moves workloads to the AWS cloud, allowing customers to innovate and develop their application landscape using its expertise.” - Stefan Jansen, AWS

Category: Modernising Infrastructure – Mid-range

Intuit Technologies

Customer: Tassal

Overview: To harness the power of the IoT, this pioneering Australian salmon farm worked with Intuit Technologies to re-architect IT systems, increasing production, compliance and operational insights.

Key technology: Dell EMC

Customer said: “We needed to make better decisions from more accurate sources of information that were delivered in timely fashion and in meaningful ways. Achieving these objectives would give us the control and capability we desired to transform the business.” - Sam Boyes, Senior Manager ICT

Vendor said: “Tassal enjoys a new level of sophistication and efficiency that will help bring its operations up to the next level." - Geoff Wright, Dell EMC ANZ

Category: Modernising Infrastructure – Mid-range

Accucom

Customer: Barker College

Overview: Installed a complete wireless network across the entire campus at Barker College in two weeks.

Key technology: Aruba, a Hewlett Packard Enterprise Company

Customer said: “When you consider that I went on leave for the two weeks when the project was being implemented to arrive back on day one of term four to a wireless system that met and exceeded all criteria with zero issues impacting users, one can understand why I consider this to be very successful.” - James Stewart, Director of ICT and eLearning, Barker College

Vendor said: “Accucom is a trusted partner and it was rewarding to be involved in a project that has had a tangible affect at the school.” - David Elliott, Aruba HPE

Category: Modernising Infrastructure – Mid-range

Trident Computer Services

Customer: Vale Australia

Overview: Natural resources and mining company Vale Australia replaced its cloud-based solution with on premise solution using SimpliVity hyperconverged infrastructure.

Key technology: SimpliVity

Customer said: “We had no appetite to refresh our IT infrastructure, but Trident Computer Services almost twisted my arm to get me to take a look at hyperconverged infrastructure. Trident knew our business and demonstrated to us that there was a more cost-effective way to manage our IT infrastructure, while also removing complexity." - Matthew Wells, IT project manager, Vale Australia

Pictured: Kate Bentley, Trident

Category: Modernising Infrastructure – Mid-range

Venn IT Solutions

Customer: Core Logic (RP Data)

Overview: Commvault backup to cloud and removal of legacy tape backup solution.

Key technologies: Commvault, AWS

Customer said: “With the shift to cloud and digital business models, CoreLogic will cut its innovation cycle time to engage emerging opportunities in the expanding Australian property market and provide customers with superior experiences.” - Adrian Jansz, Head of ICT, Core Logic

Vendor said: “Venn IT is part of the illustrious Commvault MarketBuilder Program. Commvault MarketBuilder Partners are, by invitation only, offered compelling opportunities for incremental success with the rapid cadence that drives business.” - Craig Bastow, Commvault

Pictured: Geoff Hughes, Venn IT

Category: Optimising Investment - Enterprise

Professional Data Kinetics

Customer: Sureway Employment & Training

Overview: Deployment of expanded communications and optimisation of network resources for this regional specialist in employment solutions.

Key technologies: Huawei, AAPT

Customer said: “It is saving us money in travel costs, and allows us to offer improved services to our clients for job interviews - something we could not previously have considered. Uptime is very, very good. And the price is great – you can’t beat it.” - Matthew Hall, General Manager of Corporate Services, Sureway

Vendor said: “A stunning performance in 2016 has seen PDK smash through their sales targets, leap frogging into our top 10 reseller partners.” - Andrew Heading, Huawei Technologies Australia

Pictured: James Howell, Professional Data Kinetics

Category: Optimising Investment - Enterprise

Silverfern IT

Customer: Perth Mint

Overview: IT managed services contract for Perth Mint, which provides gold, silver and platinum services with revenues of $6.6 billion in 2015.

Key technologies: IBM, Citrix, Mitel, Vocus, Lenovo, VMware, Barracuda, Veeam

Customer said: “The Silverfern team collaborated with the internal Perth Mint IT teams to design an infrastructure roadmap initially aimed at stabilising the infrastructure environment and subsequently building on capability in a planned in a structure program of works focused on raising the Mint’s IT infrastructure to match the world-class reputation of the wider organisation.” - Marc Mason, Group Manager, IT, Perth Mint

Category: Optimising Investment - Enterprise

Nexon

Customer: IOOF Holdings Limited

Overview: Upgrade existing Microsoft Lync with new Skype for Business and replace Cisco system with Voxtron to meet contact centre's needs.

Key technologies: Microsoft, Enghouse Interactive, Polycom

Customer said: “The Nexon team has performed the role of an integrator, implementer and also our outsourced operator and provider. They have not only been able to demonstrate and increase our understanding of the solution and the architecture proposed, but also running the pilots and working with our teams to ensure that the solution is effective.” - Alex Siggins, Head of Infrastructure Services, IOOF

Category: Optimising Investment – Mid-range

OBT

Customer: Eureka Funds Management

Overview: Empowering staff to communicate and work securely from anywhere giving them a choice of device, location and form factor.

Key technology: Microsoft

The customer said: "We asked OBT to set up and configure whatever we needed to make activity-based working successful. We wanted them to realise the vision, to bring together the technologies and services that would enable ABW to become a reality. This was probably one of the biggest exercises we faced but it resulted in significant cost savings for the business." - Quentin Shaw, Director, Eureka Real Assets"

Category: Optimising Investment – Mid-range

QPC

Customer: Police Health

Overview: Call centre infrastructure upgrade to efficiently handle large call volumes and provide personalised service to members.

Key technology: Interactive Intelligence

Customer said: “Having a partner in QPC that was able to not only understand our requirements but to be able to educate, train and guide us through what was a challenging implementation in terms of short delivery time frames and our limited resources was essential to the success of the project.” - Daniel Zervaas, General Manager Customer Experience & IT Services, Police Health

Category: Optimising Investment – Mid-range

UXC Connect

Customer: Accor Hotels

Overview: Opex-based cloud communications platform for Accor Hotels Pullman Sydney Airport.

Key technology: ALE (Alcatel Lucent Enterprise)

Customer said: “Our movement towards a cloud-based telecommunications system is quite innovative for the hotel industry here in Australia, and it’s something we see as a true competitive advantage. As the hotel industry faces technology disruption and more competition than ever before, it’s important that we too are embracing the power of technology.” - Daniel Marden, Director of IT Business Systems, AccorHotels