Meet perennial fast-growing MSP Virtunet

Virtunet came into the CRN Fast50 last year at No.7 with its second consecutive year of growth over 100 percent. It was the third time the Sydney-based managed services provider had qualified for the CRN Fast50, and it was the first time in the top 10 spot, courtesy of 121.1 percent growth to hit a revenue of $8.1 million. 

Since then, it’s been another exciting year for the MSP, including overseas expansions, hires and a renewed focus on its customer service model.

“Since 2008, we’ve been growing by 30 percent year-on-year,” says managing director Martin Kosasih. “A lot of those years, it’s been because we’ve focused on a certain solution. First, it was virtualisation, now it’s our cloud business and mobility.

“Education has been a big focus over the last year, but we have a pretty even split across our customer base in terms of verticals. We deal a bit in hospitality and retail, and construction has been a booming market so we’ve been piggy-backing off that.”

Kosasih has previously outlined how much of Virtunet’s success comes from the importance it places on its people and culture. Virtunet has focused on investing in training this year. The company aims to promote from within as it creates more leadership positions.

“A lot of business owners say people are their number one asset, but I’ve always said HR should be our number one priority. Hiring an internal HR person has been a big thing for us, meaning myself and the team can focus on other operations. We’ve got no plans to slow down our growth, so we want to prepare future company leaders for those roles.”

It also hired a number of staff outside Australia, with a new office opening in Indonesia last year. Virtunet has also operated in New Zealand for the last few years. “The reason we’ve grown overseas is out of necessity. A lot of our customers have branches in New Zealand, so it was just a natural progression. When our customers expand into Indonesia and Singapore, they feel a lot more comfortable expanding alongside a company they already know.”

Virtunet recently achieved gold partner status with HP, Adobe and Lenovo, with HP being one of its biggest vendor partners for Chromebook rollouts. 

“We’ve also been upgrading our partnerships with our biggest vendors, HP, Microsoft and Cisco. This year we’ve been pushing a lot with Office 365 across all of our verticals. We like having a lot of vendors, but we’ve come to realise it’s more important to focus on some of our key vendors rather than signing new ones.”

With such an impressive performance last year, it’ll be tough to crack the CRN Fast50 for the fourth time, but growth is still strong.

“I’d like to be in this year’s Fast50, but we were No.7 last year. We are expecting at least 35 percent growth this year, so I think that will be enough to get us in, but probably not in the top 10 again, ” says Kosasih.