Telstra shops pass the Next G accreditation test, resellers next

Goldsworthy claimed as part of the retail accreditation program it has provided new customer collateral and point of sale material, on the condition that each shop carries a minimum range of Next G devices and accessories, and introduces further training for staff.

"Thousands of staff across Telstra's retail channel have now completed this Next G training, which involves completing several learning modules followed by a comprehensive test,” he said.

Telstra's retail accreditation program was introduced as part of a range of initiatives in response to a statement by the Minister for Broadband, Communications and the Digital Economy, Stephen Conroy. He asserted that the
Next G network footprint was equivalent to the CDMA network, but he wanted Telstra to put in place extra measures to help customers with handset issues.

This included the introduction of a dedicated 1800 888 888 Next G hotline, which was designed to help customers who may be experiencing genuine issues with their Next G mobile handsets.

Goldsworthy said the hotline had already proved successful, providing a communication link for customers and helping identify and rectify a number of issues with handsets and accessories.

“The retail accreditation program had also been introduced to a large number of Telstra's retail partners including Fone Zone,” he said.