RSM Australia partners with Macquarie Telecom for SD-WAN and voice services

Accounting and professional services firm RSM Australia has modernised its regional communications links through a partnership with Macquarie Telecom, deploying a software defined wide area network (SD-WAN) and voice services.

The partnership is long-standing and started in late 2019. 

It has seen the implementation of SD-WAN technology across RSM's 32 locations, with a particular focus on enhancing connectivity in regional Australia.

"SD-WAN has completely transformed the service we can provide our clients, from Bunbury to Ballarat and everywhere in between," said Andre Bracetti, IT manager at RSM.

"Previously, we faced limited bandwidth and frequent outages, especially in our regional offices," Bracetti said.

"With the new technology, we've increased capacity and resiliency, reducing IT outages, and significantly improving network reliability," he added.

The partnership was initiated during a period of substantial growth for RSM.

The firm, which has diversified its services beyond traditional accounting to include areas such as security and privacy, technology consulting, and data analytics, found its existing MPLS network inadequate to support its expanding business needs.

Macquarie Telecom, part of Macquarie Technology Group, emerged as the preferred partner following a thorough due diligence process.

The rollout of SD-WAN technology began in late 2019 and was completed by mid-2020, despite challenges posed by the COVID-19 pandemic.

The success of the initial implementation led RSM to extend the partnership in 2021 to include SIP trunking, enhancing the firm's telephone services across its widespread organisation.

"RSM is deeply committed to maintaining world-class customer service. At Macquarie, we seek to make a difference in markets that are overcharged and underserved, with customer experience magic at the centre," Aaron Tighe, Western Australia state manager at Macquarie Telecom, said.

The improved network infrastructure has allowed RSM to focus on strategic initiatives rather than managing network stability issues.

This shift has enabled the team to concentrate on improving system performance, enhancing security, and supporting business acquisitions and office moves.