LG Australia has finally broken its silence over ongoing problems with the Optimus 2X, which Guiness World Records acknowledges as the world’s first dual-core smart phone.
Users overseas and locally who had bought the product through eBay and other online sources reported a number of issues with the phone including random power-offs.
The Korean company subsequently released a patch, however, many users continued to report malfunctions.
LG Australia marketing director Brad Read confirmed to CRN that the problems related to the incompatibility of the phone's software – developed with Google’s Android 2.2 Froyo – and the handset's dual core processor.
For several weeks LG Australia’s Facebook page has been peppered with customer complaints, however, LG only acknowledged the problem on the social networking site yesterday.
One reader who contacted CRN said he was selling his Optimus 2X for $1 on eBay as a paperweight.
Read, however, said that all of the problems had now been ironed out.
An updated software fix had been installed in phones shipped to Australia with no customers buying locally expected to have any problems.
The Optimus 2X goes on sale this week at Harvey Norman and was expected to soon become available through other outlets including mobile carriers.
Its price tag in Australia would be around $650.
Notwithstanding the software compatibility issues, the Optimus 2X was expected to generate much kudos for LG in the highly competitive mobile phone market, and woo users with its promise of dramatically faster management of mobile apps and downloading of web content.
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