Adobe says it will offer compensation to customers affected by last week's Creative Cloud outage on a "case-by-case basis".
Creative Cloud went down for more than a day last week, preventing some Adobe customers from accessing their work.
Some customers were unable to open applications such as Photoshop or InDesign, as the software attempted to call home to the offline Creative Cloud servers, according to reports.
Others were unable to access online repositories such as font libraries or FormsCentral.
Adobe says it will consider compensating customers who suffered as result of the outage, although it's doubtful that will amount to anything more than a partial refund of Creative Cloud subscription fees. "We take this matter seriously and compensation will be considered on a case-by-case basis," Adobe spokesperson Vanessa Rios told NDTV.
Database maintenance
According to a blog post from the Adobe Customer Care team, the outage was caused by "database maintenance activity".
The company was at pains to stress that the outage wasn't security related, following the massive hack of Adobe's customer database last year.
"First, and most importantly, we want to apologise for this outage because we know how critical our services are to you and how disruptive it’s been to those of you who felt the impact," the blog states.
"We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again."
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