Telstra Health adds Salesforce and Snowflake as partners

Telstra Health has expanded its digital health ecosystem with Salesforce and Snowflake joining existing partner Smile Digital Health.

The new partnership with Salesforce combines Telstra Health’s clinical expertise and digital health capabilities with Salesforce’s global reach and digital health platform.

Salesforce Health Cloud and MuleSoft is an enterprise grade solution that helps organisations harmonise patient and provider data, streamline operations and improve care services. Its functionality will enable Telstra Health’s delivery of connected solutions at a global scale, while enhancing customer and consumer experiences.

Snowflake will provide a common data and analytics layer, unifying disparate datasets from Telstra Health’s products and services into a single, cohesive environment.

Telstra Health MD Elizabeth Koff said that by expanding its technology partnerships, Telstra Health will deliver greater customer value by accelerating the digital health innovation that’s urgently needed to fix the current fragmented system and connect care.

“Ensuring providers and recipients of care can access comprehensive and accurate records of care is a top priority," she said.

"Recognising that no digital health company can address all of healthcare’s challenges, we’ve invested in new partnerships that will strengthen our digital health ecosystem and accelerate our modernisation journey."

Telstra Health CTO Farhoud Salimi said that Telstra Health and Salesforce’s shared vision, experience in highly regulated industries and their patient centric approach were critical factors in the decision-making process. 

“Salesforce is a valued partner, and several factors including the company’s commitment to data integrity and strong emphasis on upholding customer trust, particularly in handling data, stood out," said Salimi.

“This data consolidation delivered by Snowflake will enable us to provide actionable insights and advanced analytics for our customers, creating a unified foundation for informed healthcare decision-making and future innovation, including artificial intelligence use cases.”

Smile’s Health Data Platform enables  data integration, harmonisation, and real-time sharing using Fast Healthcare Interoperability Resources (FHIR®) standards and CQL technology for analytics and care gap analysis.