NEC has formally added video to its 18-month-old unified communications strategy for direct and indirect sales channels in
Initially, NEC said it would take the service through its direct work force. Its 120 strong reseller channel was being “trained up” and would eventually sell the service to small to medium businesses, Steve Woff, UC business manager at NEC Australia, told CRN.
NEC won't provide it's own hardware under Viva. Instead the vendor has designed the program to be “vendor agnostic” and would deploy hardware from its vendor partners Polycom, Tandberg, Lifesize and Radvision. It will, however, provide a software switch to integrate the varying technologies.
“It’s not a product play, we’re out there to ease the pain. Video conferencing is difficult," Woff said.
“From our perspective it’s really about an overarching video solution backup,” he said.
Organisations can choose a customised solution either as an on-premise deployment, a managed service hosted in Melbourne or as part of the NEC cloud computing platform, which delivers integrated hosted voice, video and applications.
Woff said it had rolled a video solution under the program to one customer with 30 handsets.
NEC said it recently commissioned a survey of 1,200 office workers in
A third of survey respondents said they travelled more than two hours a week for meetings, with 22 percent travelling more than five hours.
"The key to widespread adoption however is going to be in its ease of implementation, ease of use for the employee, quality of video and the level of service and support. Our strategy has been developed specifically with these points in mind,” Woff said.
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