Telecommunication services provider Voiteck has paid a penalty of $10,200 following an issue of an infringement notice by the Australian Competition and Consumer Commission (ACCC).
ACCC issued the infringement notice because it had reasonable grounds to believe that Voiteck had made false or misleading representations to residents of Lifestyle SA retirement villages about their right to choose a telecommunications services provider.
The problem started last June when Lifestyle SA had selected Voiteck as its ‘preferred’ telecommunications provider.
The next month, a letter was sent out by Voiteck to Lifestyle SA residents stating that it had been appointed as the chosen internet and telephone services provider.
The letter also stated that Voiteck would become their billing provider and that it was migrating all residents to new call rates and internet services.
ACCC acting chairman Michael Schaper said: “In this case, the ACCC was concerned that Lifestyle SA residents were given misleading impression that they had no choice of internet and telephone services provider and were required to use Voiteck. In reality, they were free to choose any service provider.”
The payment of a penalty specified in an infringement notice is not an admission of a contravention of the Australian Consumer Law. However, the ACCC can issue an infringement notice when it has reasonable grounds to believe a person has contravened certain consumer protection laws.
CRN tried contacting Voiteck for comments but they did not get back in time of writing.
Voiteck is a South Australian headquartered IP telephony solutions provider, focused on providing Australian businesses with telephone solutions.
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