From the data centre to the smart device, from digital signage to the cloud, value- added resellers have traditionally done a lot of the heavy lifting for others in the tech ecosystem. But that ecosystem is changing so dramatically and so quickly a new approach must be considered.
The amount of disruption is near or at a historic high for the IT industry. Software platforms that didn’t exist three years ago range from Android to Microsoft Azure to iOS. Use models are in the middle of the most radical change since PC makers began building notebooks with wi-fi antennas.
The guidebook towards navigating this disruption means, in many cases, resellers will need to act like software vendors. They will need to write more software than ever to perform a wide range of functions.
Tiffani Bova, a longtime channel expert and Gartner Group analyst, told an audience of solution providers at Everything Channel’s XChange conference in March that writing code would likely be key in delivering solutions and taking advantage of opportunities.
“It’s almost impossible to deliver a hybrid solution, meaning on-and- off premise solutions, integrating multiple cloud providers, as well as ... private clouds without writing some form of software: APIs to get the on-and-off premise to speak with each other; you may have to write little tools to get databases to communicate with each other,” Bova said. “And more than anything, the two things that really start to make cloud work are metering usage and chargeback.
“If you’re not able to meter the usage in cloud ... how is it truly able to spread the cost to those that are actually using it?
"Or are you actually just standing up the same kinds of environments you have had, because it’s virtualised?”
Software doesn’t just add value, in other words.
The same, too, could also be said about software for mobile platforms, or software that can run across platforms.
The bad news is that resellers moving into software development will have an investment to make. The good news is that there are global technology vendors also at the same starting point with platforms ranging from Microsoft Azure for cloud to BlackBerry PlayBook for mobility.
RIM, for example, is eager to build out its PlayBook ecosystem and could be — for some resellers — a good company to partner with on developing their own software capabilities.
It helps resellers measure that value in billable form as they deliver cloud solutions and more. But, Bova said, there is more than one route to this destination. Either develop the skills to write code, or partner with smaller software developers who can.
But even then it’s important to understand the levels of complexity of different development platforms, as well as the levels of opportunity they can provide. Oh, and there are many platforms.
If you were around in the earlierdays of the IT industry, when client platforms included Windows, OS/2 and Mac OS, and saw the complexity of cross-platform solutions, you know it’s nothing compared to today. Not only do cloud solutions require skill sets, but mobile platforms at the edge of the network, as well as newly adopted solutions such as digital signage.
Not only will resellers need to understand platforms that are, today, literally mere weeks old, but they will need to understand how they can drive value or destroy value depending on whether they are deployed intelligently and appropriately.
Platform: iOS
Apple provides Xcode 4.0.2 and the iOS SDK 4.3, which amounts to the complete Xcode developer toolset for Mac, iPhone and iPad. This includes an Xcode integrated developer environment and software development for the Apple platforms. The iOS developer program runs $US99 ($A97) a year (when we first signed up more than a year ago, it took about two weeks for the subscription to activate.)
What do you get for your money? The developer program allows for writing, testing/debugging and distributing apps through the iTunes App Store for those wanting to hit a broader market. To develop and distribute, work needs to be done on a Mac system.
Opportunities: Compared to other platforms, this is a relatively low-cost way for resellers to step into development waters. Whether it’s to extend an existing customer application to the iPhone or iPad or create an app to solve a business problem, this is a fairly low-risk way of taking aim at a potentially high-reward market.
Challenges: Before an app is placed in the App Store, Apple puts it through its notoriously rigorous approval system. And while joining the program is a low-cost, hassle- free process, developing apps that extend an enterprise’s IT investment to the edge of the network will include, perhaps, more nontechnical issues than technical ones.
Differentiation: Apple’s developer program allows for software to be written across desktop, notebook, tablet and smartphone platforms — making Apple the only technology vendor with that degree of reach in the client stack. HP is working toward that same breadth of reach as it readies its WebOS-based tablets for launch but that hadn’t happened as of this writing.
Platform: Android
The Android community now provides the Android SDK R11 for Windows, Mac and Linux development environments — a significant advantage over Apple. In addition, several revs of the Android SDK, starting with the Android 2.1 platform and up
to Android 3.1 (which is also optimised for tablets) are available for download for free. There are also built-in economies on the Android platform for developers, including the Android Native Development Tools. These allow code writers to build applications using C and C++; apps also run in a virtual machine (the Dalvik Virtual Machine). This means that big components are repurposed between apps as a development shortcut.
Opportunities: Android and all the code is open source, and its developer tools and kits are free of charge. That means that with the right amount of background in programming, resellers will not need much capital investment to jump in and start writing apps for the Android platform.
In addition, Research In Motion is aiming to launch its “Android Player” for its new BlackBerry PlayBook platform this summer — meaning apps written for the Android platform can also work on BlackBerry PlayBooks.
Challenges: Android is not considered secure enough for many enterprises, although the community is working to fix that. Resellers may find those security issues to be deal-breakers for delivering value-added solutions now.
Differentiation: As with Linux, which is also open source, resellers that write code for the Android platform can set their own price for their work and maintain more control over the developer environment and code. Though Android as a platform
or community may not provide the hand-holding of other vendor platforms, resellers that want or need vendor independence should prefer Android as a software development platform.
Platform: BlackBerry Tablet OS
Research In Motion executives have made it clear they believe working with software makers and resellers to build applications and solutions will be key.
For this platform, RIM has established two, separate developer environments: one with the BlackBerry Tablet OS SDK for Adobe Air, and one with the BlackBerry Tablet OS SDK for WebWorks.
Here we believe resellers who seek to hone new development skills may find it easier and more effective to begin developing on the Adobe Air technology; in addition, apps for the BlackBerry PlayBook can be written using Adobe Flash Builder 4.5, which is included in Adobe’s Creative Suite 5.5.
There are more than 3 million developers worldwide on Adobe’s technology — which could potentially give significant early momentum to this brand-new PlayBook platform. Further, apps written for PlayBook using Adobe Flash Builder could be repurposed onto other mobile platforms as well, including Android.
The BlackBerry Tablet OS was built on the QNX operating system, which is deployed in a variety of enterprise and government solutions throughout the world. Adobe technology, including Flash and Air, were baked into that.
Opportunities: RIM’s heritage is in the enterprise, and it has made it clear the BlackBerry PlayBook — with the BlackBerry Tablet OS — will integrate with other pieces of the RIM stack, including BlackBerry Enterprise Server. Down the road, as early as this summer, RIM will also provide tools that will allow development of apps around its BBM messaging application on the BlackBerry Tablet OS — a potentially attractive aspect to this new platform.
Challenges: RIM is late to the game in the tablet space, and its smartphone business is disappointing the market with its sales — largely blamed on the success of the iPhone and Android devices. Investing resources in this platform, in such a competitive arena, is fraught with risks not seen with other development platforms.
Differentiation: BlackBerry is still a brand-name technology, and its market is among the most fiercely loyal in the IT industry. Resellers who build software apps to run
on the BlackBerry Tablet operating system for the PlayBook have the potential to tap into that loyalty and platform investment by customers even under the most competitive circumstances.
Platform: WebOS
HP has released its WebOS 3.0 software developer kit and it is gunning to win over resellers, software makers and iOS-focused developers. Here, HP has the potential to turn its reseller channel into a weapon against Apple — which has exhibited what many believe to be ambivalence towards resellers in the past.
The WebOS developer kit has what HP says is a seamless transition from the OpenGL/ SDL environment that iOS code writers use in the WebOS environment. Basic knowledge to get started building apps for the WebOS platform are fairly simple: JavaScript and HTML.
Opportunities: HP clearly brings to bear an intriguing future for resellers that are building out a software development practice. WebOS as a platform may have stagnated when Palm was a standalone company, but now with HP focusing on growing its cloud business and with chief executive officer Leo Apotheker having a deep background in enterprise software, the opportunities for developing on the WebOS platform could be enormous. Much of this will depend on HP’s engaging with the channel and executing delivery of tools that resellers use to tie the back end of the enterprise to the edge of the network with software.
Remember that HP is the world’s biggest computer company and for much of the past decade it has strongly encouraged its channel partners to lead with the entire HP product stack.
Challenges: HP doesn’t have a WebOS tablet in the market yet, and every day that passes without one is a day that RIM, Microsoft, Apple and Google (and its partners) gain customers and advantage. We are told HP will have its tablets ready by year’s end, and it’s already been showing off demo units.
In addition, the WebOS app store is, to be kind, lacking. There are very few apps that are compelling — and it’s hard to find any that would, on their own, convince enterprises to standardise on WebOS. Although the tools are solid and could steal away iOS developers, resellers looking to build a software practice may wait to see HP move more aggressively.
Differentiation: Palm’s WebOS was built out of the culture that created the Palm Pilot — a product that revolutionised the mobile platform. HP revolutionised, in many ways, the idea of technology for everyday business. The HP-Palm team is one that has stood the test of time.
Platform: Azure
Microsoft has been saying for almost two years in private discussions with resellers and publicly, that it will move its product line to the cloud — from the desktop to the data centre. More recently, with the open beta of Office 365, that strategy has begun to resolve into focus.
The centrepiece of its cloud strategy is Microsoft Azure — its infrastructure platform for developers. It is integrated into Windows for those fluent in Visual Basic and .Net, it should not be difficult to take the plunge.
Some industry observers have said that Microsoft has built this with a Windows “lock-in” for developers.
For something as simple as integrating the Windows Azure development into your environment, Windows Azure Tools for Microsoft Visual Studio requires .Net Framework 3.5 SP1 and either Visual Studio 2008 SP1 (Standard or above), Visual Web Developer 2008 Express Edition with SP1 or Visual Studio 2010 (Standard or above) or Visual Web Developer 2010 Express Edition.
To simply access, the tools and infrastructure, we needed to install everything on an instance of Windows Server 2008. If it looks like a lock-in, quacks like a lock-in ... you get the picture.
But lock-ins don’t have to inhibit business. Some would say Apple’s strategy surrounding iPhone and iPad is to build a lock-in, and that hasn’t hurt Apple.
And in previous computing eras, lock-in certainly hasn’t hurt Microsoft in a noticeable way.
So you’ve met the requirements
to install the Azure tools, you’re familiar with Microsoft’s Visual Basic-based programming environment and you want to build cloud-based applications.
Azure isn’t free. There are pay- as-you-go plans and subscription plans, based on storage, data transfer, fabric access control transactions, caching and use of SQL Azure.
SDK and Available Tools: Microsoft’s Azure SDK, and an infrastructure that is fully integrated with Visual Studio and the .Net framework, which also supports Eclipse, Java, PHP and Ruby, means developers with a broad range of competencies can jump in and begin working — whether it’s writing new software for the cloud or porting legacy software.
Opportunities: If Microsoft says it is moving its entire product line to the cloud, that would, in fact, be a fairly sizable opportunity. On the flip side, not being able to write code that works in the cloud — particularly the universe of software written to run on Microsoft platforms — would be a fairly sizable disadvantage.
Challenges: Writing an application for the cloud using Azure isn’t exactly like writing a quick script or browser plug-in. Not only that, but it’s not clear how much small or midsize businesses are investing right now — or will invest in the near term — in putting their Microsoft-based enterprise into the cloud. VARs who invest in developing on Azure as a platform will undoubtedly see a payoff at some point, but it’s not clear when.
Differentiation: For many resellers building a software-development business, Azure’s differentiation will be its familiarity. Investments made in core skills in .Net, for example, can be leveraged in Azure. Microsoft also has a TechNet community that is among the most robust technical communities in the world, which can provide a critical support element for resellers who are seeking more stable footing as they build a software-development practice in the cloud.
Platform: OpenStack
Last year, NASA and Rackspace announced they were teaming up to create an open-source cloud development platform, called OpenStack, and they were working with a number of different companies throughout the IT industry.
This is not development for the faint of heart. When this community’s own introduction to the SDK’s installation instructions uses such phrases as, “mileage may vary,” and to “consider them to be rough outlines or general guides for helping you deploy your own development or test environment."
That’s what you have with OpenStack’s development environment instructions. Face it: NASA helped spearhead this platform and it’s got its own rocket scientists on hand —literally. Resellers who want to become software makers should keep that in mind if considering OpenStack.
Right now, OpenStack is up to the Cactus release of its development platform — which launched on April 15. That’s its third major release in less than a year. Its next major release, Diablo, is slated for September 22.
Opportunities: It’s open source, so the opportunity is a strong one for those who make the investment to build solutions using the OpenStack platform; namely, they can establish their own pricing for products that are built and they can reuse their own code for more and more projects down the road.
Challenges: Because it’s open source, the lion’s share of reseller and ISV technical assistance is community-driven. And it’s a relatively new community. And, as noted, there should be a high-level of expertise.
Differentiation: Again, because it’s open source, solution providers can essentially determine their own differentiation on finished solutions.
Platform: Adobe Flash
Adobe Flash has been an industry mainstay ever since it was known as Macromedia Flash, before Adobe bought Macromedia. What makes it an important platform now is that it will support app development on multiple platforms, including new ones such as BlackBerry Tablet OS and Android. While Apple has largely shunned native-run Flash on its iOS platforms, it is still an important platform for software development and could be a starting-off point for resellers who may be nervous about building a software- development practice.
As difficult as OpenStack may be for some, Adobe Flash is easy.
It’s taught in high schools. And Flash Builder is now part of the Adobe Creator 5.5 suite; it’s about as turnkey a platform as you can get for software development.
Opportunities: Adobe Flash is a write-once-run-many-places platform for developers, and with emerging platforms such as the BlackBerry PlayBook and Android leaving footprints in IT, the opportunity to write client software as well as apps is strong.
Flash is also a nifty platform for writing multimedia applications for digital signage solutions, which often require video or high- intensity graphics for impact. VARs that dip into the digital signage pool will likely find nice value in writing software based on Flash.
Challenges: Apple doesn’t appear ready to embrace Flash at any time in the near future for its iOS platforms, at least not natively — which means a VAR investment in Flash, even a small one, may not provide a quick-and-easy way to build solutions for iOS and other platforms.
Differentiation: Apple aside, Flash is a premium development platform for the web, it’s still an important platform for a growing footprint in the mobility world, and it provides nice flexibility to create rich multimedia apps.
The bottom line: New platforms require software, and many reseller customers will require new platforms. With cloud and mobility, in particular, competition among vendor technology providers will only get more cutthroat, and, traditionally, this has been a time when they turn to the channel to win the war.
Each of the platforms we’ve evaluated in the CRN Test Centre, and discussed in this article, are platforms on which resellers have particular opportunities to extend their reach with investments that may be manageable or where vendors may provide assistance.
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