New receivers for iBoss cut off ONESeniors clients

The creditors of former ispONE and Conec2 brands iBoss and One Telecom have appointed new receivers, with services for ONESeniors customers permanently terminated as a result.

"We have been advised today that the new receivers have terminated supply arrangements with Telstra.  Telstra services were previously only suspended," said the statement from rescue owner Vocus Communications.

"The impact for ONESeniors customers is that they will no longer be able to keep their existing landline number," said the statement.

Vocus also said that customers still with ONESeniors itself have now lost the number itself and that even with a new provider it cannot be used again.

"Their existing number is lost and cannot be recovered.  Any new services with a new supplier will require a new number," said Vocus in the statement.

CRN reported last week that Vocus had trouble reconnecting iBoss, One telecom and ONESeniors customers due to "the complexity of the web of companies of the previous owners" and "the lack of support of the other telecommunications suppliers (other than Telstra)".

 At the time Vocus offered a "dedicated" iPrimus call centre to sign up affected clients onto new services, and this arrangement still continues.

"Customers can reconnect with their chosen provider. Vocus arranged for iPrimus to offer new services to customers.  The iPrimus hotline number is 1300 314 132," said the latest statement from Vocus.

Less than two weeks ago, iBoss had immediately disconnected thousands of customers after it was forced into administration, along with its sister entities One Telecom and OneSeniors. Last Wednesday, Vocus stepped in with $500,000 for the wholesale and residential customers from the failed brands.

One Telecom, OneSeniors and iBoss were all formerly owned by wholesale telecommunications provider ispONE. The wholesaler went into administration last year, then was controversially purchased by Conec2.

In April, the former chief of ispONE, Zac Swindells, took Conec2's owners to court where the less-than-conventional terms of sale came to light.