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Paths to profit for SMB sized MSPs; Steven Lee departs Hitachi Vantara; Governance Institute to offer AI certificate

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Wednesday May 27, 2026

Editor's Note

Today we bring you our SMB Profitability Report, in which a trio of MSPs and a consultant share how they're finding success amid cost rises, commoditisation and scope creep.

3rdmill's Natalia Scheidegger, Accelify's Tayler Currie, Sasbri Consulting's Lee-ann Dias and Switch Connect's Rohan Milne discuss tapping into agentic AI and bundling services to drive unique product offerings, as well as how peer-to-peer partnerships between MSPs can help improve profitability.

Thank you to everyone that contributed to this story.

- Jason Pollock, News Editor

Goodman Group's Sydney data centre on track for 2028 opening

Expects "active discussions" with customers to accelerate.

SMB Profitability: Paths to profit for SMB sized MSPs

A snapshot of profitability issues facing small partners.

Steven Lee departs Hitachi Vantara

The local partner, alliance and inside sales director since 2023.

Governance Institute to begin offering AI governance short courses

Plus a Certificate in AI governance.

Data#3 promotes Craig Ellis to GM of WA

Previously manager of infrastructure solutions for WA.

NZ’s Tāmaki Health implements Oracle Fusion Cloud Applications to improve HR processes

KnowBe4 and Secure Code Warrior partner for security coding training

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